How to get help fast: what to include in your question

A few tips so we can help quickly:

1. Name the tool, or open the thread from the "Ask a question" button under it, which links the tool for you.
2. Say what file you used (type and rough size) and which browser and device.
3. Describe what you expected and what happened instead. Copy any error message.

Private matters such as billing or refunds are better sent to support@cleanor.app.

Every tool runs in your browser, so we cannot see your files. If a specific file fails, describing it helps us reproduce the problem.