Effective March 17, 2026. This page explains how Cleanor Research Labs L.L.C-FZ handles information across its apps and website at cleanor.app.
Cleanor Research Labs L.L.C-FZ ("we", "us") operates the Cleanor Research Labs website and mobile apps, including Cleanor for iPhone, Cleanor for Android, and related products.
Registered location: Meydan Free Zone, Dubai, United Arab Emirates.
Support email: support@cleanor.app.
Purchases may be processed by Apple or Google when you buy through the App Store or Google Play, and may be processed by our website checkout providers when you buy directly on cleanor.app.
We do not process or store your full payment card details.
For purchases made directly on cleanor.app, refund requests and billing questions are handled through support@cleanor.app.
For purchases made in Apple App Store or Google Play, refund requests must be handled through the relevant store support flow. We cannot directly issue refunds for store-managed purchases.
Account and authentication data needed to sign in, where login is required.
App usage, diagnostics, crash logs, performance data, device model, OS version, and app version.
Content you explicitly choose to provide when a feature needs access to photos, files, or camera permissions.
To provide and maintain the app, including sign-in and account access.
To improve performance, fix bugs, and reduce abuse or fraud.
To understand aggregate usage trends and improve product decisions.
To provide customer support and respond to requests.
Performance of a contract when we provide the app and requested features.
Legitimate interests for security, fraud prevention, app improvement, and analytics with appropriate safeguards.
Consent where required, including certain permissions or analytics settings.
We may share limited data with Apple and Google for app distribution, purchases, and store-related services.
We may use website payment and billing providers for purchases made directly on cleanor.app.
We may use analytics and diagnostics providers such as Google Firebase and Google Analytics.
We may work with service providers that help operate the app under confidentiality and data-processing obligations.
We do not sell personal information.
Our providers may process data outside your country. Where required, appropriate safeguards are used for cross-border transfers.
Account and authentication data is retained while your account is active and as needed for security or legal reasons.
Analytics and diagnostics data is retained only for the period reasonably needed for troubleshooting and product analysis, then aggregated or deleted.
We use reasonable administrative, technical, and organizational measures to protect information. No method of storage or transmission is completely secure.
Our apps are not intended for children under 13, or the minimum age required in your jurisdiction. We do not knowingly collect personal data from children.
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data.
You can also manage device permissions such as Photos or Camera access in your device settings.
For rights requests or questions, contact support@cleanor.app.
We may update this Privacy Policy from time to time. The last updated date reflects the latest revision, and material changes will be communicated where required.
For purchases made directly on cleanor.app, contact support@cleanor.app. For purchases made through the App Store or Google Play, refunds must go through Apple or Google support because we cannot directly reverse store-managed purchases.